New Earth is primarily a U.S. based business, but is able to ship orders to many locations outside of the U.S. using either USPS or UPS Expedited. UPS Expedited, if available to your country is much more expensive than using the United States Postal Service shipping method, but it can be tracked and can be delivered in a much shorter period of time. If you choose shipping through US Postal Service, your order cannot be tracked and can take up to 3-4 weeks for delivery. There may also be duties and/or GPS or other types of taxes required by your country. If you would like to ship product outside the U.S. please contact us.
- New Earth has a 90-day return policy. For all return shipments, the purchaser is totally responsible for any return shipping costs, as well as any duties charged for re-entry, and the return must occur during the 90-day period. Any such charges incurred by New Earth will be deducted from the amount credited for the return.
- Depending on the destination, additional charges may be levied at the time the package reaches its destination. Any additional charges for customs clearance, duties, taxes, or any other charges, are the responsibility of the recipient.
- Orders over $150 must be shipped via Global Express Mail and include tracking capabilities and insurance.
- Specific policies apply to Canadian orders. If you live in Canada and wish to place an order, please contact us to see which products can be shipped to Canada. New Earth ships to Canada via regular and expedited mail. For exact prices, please contact us. Be aware that Canada Post may collect duty charges from you for your order and packages could take from 2-3 weeks for delivery due to being held up in customs.
Be aware that there are sometimes problems with international shipping. Here are a list of countries that we have shipped successfully to:
Australia- Can not ship Wild Water or Wild Bluegreen Blend
France- Associate status and prices not available
India- Associate status and prices not available (customs takes a long time so expect long delay in receiving order)
Israel- limit 3 bottles per unit
Korea- Expedited shipping only. Associate status and prices not available
UK - high duties are charged
We are NOT able to ship to the following countries:
We are happy to provide shipping quotes for international orders prior to your placing an order. If you would like a shipping quote for an international order, please contact us. Include your exact location and the quantity of each product you would like to order.